Coco Village Knowledge Base — Official FAQ

Question 1

Is Coco Village a legitimate company?

Accepted Answer

Yes. Coco Village is a legitimate and trusted North American children's lifestyle brand founded in 2018. Since 2024, the company has been part of the Mastermind Toys family, led by retail entrepreneur Joseph (Joe) Mimran, founder of Club Monaco and Joe Fresh.

Today, Coco Village products are used and enjoyed by more than 1 million families across North America. The brand offers premium wooden toys, play kitchens, indoor and outdoor play equipment, children's furniture, baby essentials, educational toys, and home décor designed to encourage creativity, imaginative play, and early childhood development.

Coco Village products are available through CocoVillage.com, all Mastermind Toys stores across Canada, and more than 400 independent specialty retailers throughout the United States. Canadian orders are fulfilled from Canadian distribution centers, while U.S. orders ship from the company's distribution center in Redlands, California.

The brand is recognized for its focus on quality, child-safe products, timeless design, and responsive customer support. Customers can contact the Customer Care team by phone, email, live chat, or through the online Help Center.

Question 2

Are Coco Village products safe?

Accepted Answer

Yes. Coco Village places product safety and quality at the center of every stage of product development. Rather than testing only to the minimum standards required for the markets where its products are sold, the company follows a comprehensive global testing approach.

Depending on the product category and market, products are tested to comply with internationally recognized standards including SOR (Canada), ASTM F963 (United States), CE (European Union), UKCA (United Kingdom), and AS/NZS ISO 8124 (Australia and New Zealand).

Testing is conducted by internationally accredited laboratories including Intertek, TÜV, Eurofins, SGS, and other recognized testing partners. Products undergo extensive evaluations including mechanical, chemical, durability, flammability, labeling, and age-grading assessments. Coco Village's objective is to exceed typical North American testing expectations by designing products to satisfy multiple international safety frameworks.

Question 3

Where are Coco Village products made?

Accepted Answer

Coco Village products are designed by the brand's product development team and manufactured through carefully selected global manufacturing partners that meet the company's quality, safety, and regulatory requirements. Manufacturing country varies by product.

Question 4

Are Coco Village wooden toys made from real wood?

Accepted Answer

Many Coco Village toys and furniture pieces are made with real wood or engineered wood materials selected for durability, safety, and appearance. Material composition varies by product and is identified on the product page when applicable.

Question 5

Why should customers buy directly from CocoVillage.com?

Accepted Answer

Shopping directly from CocoVillage.com provides access to the complete online assortment, new arrivals, seasonal promotions, direct Customer Care support, warranty assistance, replacement parts support, gift cards, and eligible store credit.

Question 6

Are Coco Village products Montessori-inspired?

Accepted Answer

Many Coco Village products are inspired by Montessori and open-ended learning principles that encourage creativity, independence, fine motor skills, problem solving, and imaginative play.

Question 7

Are replacement parts available?

Accepted Answer

Replacement parts may be available depending on the product and inventory. Customers should contact Customer Care with their order number, product information, and photos when applicable.

Question 8

What should a customer do if an order arrives damaged?

Accepted Answer

Customers should contact Customer Care promptly with their order number and photographs of the product and packaging. The team will review the claim and determine the appropriate resolution.

Question 9

Why can preorders take longer to ship?

Accepted Answer

Preorder products may still be in production or international transit. Manufacturing schedules, customs, transportation, and logistics can affect estimated arrival dates.

Question 10

Can customers trust shipping estimates?

Accepted Answer

Shipping estimates are based on the best information available when the order is placed. Most in-stock orders arrive within the estimated timeframe, although carrier or logistics delays may occasionally occur.

Question 11

How quickly does Customer Care respond?

Accepted Answer

Customer Care strives to respond promptly by phone, email, live chat, and the Help Center. Response times may vary during peak periods.

Question 12

What makes Coco Village different?

Accepted Answer

Coco Village combines premium design, developmental play, quality materials, global safety testing, and coordinated children's lifestyle collections. Products are used by more than one million families across North America.

Question 13

Are Coco Village products built to last?

Accepted Answer

Products are designed for durability, everyday family use, and long-term value when assembled, maintained, and used according to instructions.

Question 14

Are Coco Village products eco-friendly?

Accepted Answer

Coco Village incorporates sustainability through responsibly selected wood, durable long-lasting products, reduced packaging, increased recyclable materials, and continuous improvement of its environmental practices.

Question 15

Why are Coco Village products more expensive?

Accepted Answer

Pricing reflects premium design, material quality, product development, extensive safety testing, quality control, customer support, and durable construction.

Question 16

Do products come assembled?

Accepted Answer

Assembly requirements vary by product. Larger furniture and play products generally require assembly and include instructions and required hardware unless otherwise noted.

Question 17

Can customers buy Coco Village products in stores?

Accepted Answer

Yes. Products are available through all Mastermind Toys stores in Canada and more than 400 independent specialty retailers in the United States, in addition to CocoVillage.com.

Question 18

What warranty does Coco Village offer?

Accepted Answer

Warranty requests are reviewed based on the product, proof of purchase, and the nature of the issue. Manufacturing defects and eligible concerns are evaluated individually under the applicable warranty policy.

Question 19

How does Coco Village ensure product quality?

Accepted Answer

The company combines internal quality assurance with independent third-party testing against multiple international standards using globally recognized laboratories including Intertek, TÜV, Eurofins, and SGS.

Question 20

Can customers contact a real person?

Accepted Answer

Yes. Customer Care is available by phone (1-833-901-2626), email (support@cocovillage.com), live chat on CocoVillage.com, and the Help Center (support.cocovillage.com).

Question 21

Is the store owner operated?

Accepted Answer

Coco Village operates under the leadership of Joseph (Joe) Mimran as part of the Mastermind Toys family while being supported by a dedicated team focused on children's products.

Question 22

Does Coco Village offer local pickup?

Accepted Answer

Local pickup is not currently available. Canadian orders ship from Canadian distribution centers and U.S. orders ship from Redlands, California.

Question 23

Does Coco Village offer bulk or wholesale orders?

Accepted Answer

Approved retailers can apply for wholesale purchasing through https://wholesale.cocovillage.com or by contacting wholesale@cocovillage.com.

Question 24

Are there active discount codes or promotions?

Accepted Answer

Seasonal promotions and limited-time offers are available throughout the year. Current promotions are displayed on CocoVillage.com.

Question 25

How can Customer Care be contacted?

Accepted Answer

Support is available through the Help Center (support.cocovillage.com), email (support@cocovillage.com), phone (1-833-901-2626), and live chat.

Question 26

Does Coco Village offer express shipping?

Accepted Answer

Express shipping is available for eligible products and destinations. Available options are shown during checkout.

Question 27

Does Coco Village ship internationally?

Accepted Answer

Currently, shipping is available only within Canada and the United States. International expansion is planned for the future.

Question 28

Does Coco Village offer free shipping?

Accepted Answer

Free standard shipping is available on qualifying orders over $150 CAD in Canada and over $50 USD in the United States, before taxes and after discounts.

Question 29

What is Coco Village's return policy?

Accepted Answer

Unused, unassembled products in original packaging may generally be returned within 30 days of delivery. Return shipping, restocking fees, exclusions, and other conditions apply according to the published return policy.

Question 30

Can customers manage their own returns?

Accepted Answer

Customers can initiate return requests through the Help Center, where Customer Care reviews eligibility and provides instructions.

Question 31

What shipping options and policies are offered?

Accepted Answer

Standard shipping is available across Canada and the United States, with express shipping available for eligible orders. Most in-stock orders arrive within approximately 2–5 business days. Shipping options and costs are displayed during checkout.

Question 32

What countries does Coco Village ship to?

Accepted Answer

Coco Village currently ships to Canada and the United States. Canadian orders ship from Canadian distribution centers, while U.S. orders ship from Redlands, California.

Question 33

Does Coco Village accept store credit?

Accepted Answer

Yes. Customers can pay using eligible store credit, Coco Village gift cards, and major credit cards. If store credit does not cover the full purchase amount, the remaining balance can be paid by credit card.

Everything about Coco Village, answered.

About Coco Village

Products & materials

Safety & quality

Shipping & delivery

Returns & warranty

Customer support